All buyers must make sure that payment for items is received within 7 days from the date of purchase See bidding/buying below for more information. We ask that all buyer complete checkout, even if you are sending payment, this is so we know how we will be receiving payment and roughly when to expect it.
The additional item cost stated at the bottom of every listing where we have multiple items for sale is only the cost for items bought from the same listing not the combined shipping cost for items bought from more than one listing. See combined shipping below. Combined shipping rate is only available if one payment is made for all goods, and we are unable to offer it if multiple payments have been made.
We ship most orders the same day (or the next working day) that the order was placed, although this will depend on the time of day that the order is placed, we do not post on Sundays as the local post office is shut, though post every other day of the week unless otherwise stated on our shop home page, e.g. bank holidays, national holidays and any other time the post office is shut. We send out a dispatch notification to all our buyers, this will be sent to your registered email address with eBay, if you haven't received one then we suggest you check your junk mail as we always send them out.
When posting goods we get a royal mail proof of posting (posting certificate), if you require proof an item has been sent we can email you a copy of this on request. If you require proof of delivery we recommend recorded signed for option when you check out (if you are a international buyer and require proof of delivery please email us for a quote on the price for international signed for, please note that prices start at £6.00 but final price depends on the amount you order).
We also retain the right to refuse to ship to a unconfirmed paypal postal address, if this happens your payment will be refunded with a note including the reason for the refund, and a dispute will be opened through ebay for this reason. Payment can then be made via one of our other payment methods if you are a UK buyer, and you will be emailed instructions for sending payment if this is the case.
For buyers that request orders to be shipped to address other than their registered paypal address; as per paypal policies as a buyer you shouldn't request an item to be sent to a different address other than your registered paypal address, also as a seller we shouldn't ship to any other address other than your registered paypal address, this is to ensure that you are covered by paypal's buyer protection. If you would like your order shipped to another address other than your registered paypal address we recommend that you contact us to arrange a solution before you purchase. If you decide you want it shipped to a different address other than your registered paypal address you are agreeing that you accept full responsibility for your packaging once it has been sent, and recommend you choose the recorded shipping method.
Buying and Returns:
Confirming to buy an item is a legally binding contact, and once you have confirmed to buy an item from us you must pay for it, we allow buyers 7days to get payment to us, or to make payment, on the 8th day if no payment has been received we will open a non paying buyer dispute, and after 7day from date of dispute opening, and no payment still being received we will close the dispute (resulting in a non paying strike against your account) and you will be left negative feedback, and added to our block list, which will mean that you will not be able to shop with us again.
Health & Safety regulations forbid body jewellery being returned so please make sure you get the right size before bidding or buying, as we are unable to exchange or refund if you have purchased the wrong (size) item, we do have a measuring body jewellery page here, and if you are still struggling you should email us and we will do our best to help.
All sales are final on each auction/buy-it-now. Returns may only be made where on the rare occasion the wrong item has been sent or the item arrives damaged, or arrives faulty, if this happens please email us for further details. If you would like a full copy of our returns policy please contact us providing your email address, and we will be happy to send you a copy.
Refunds are very rarely given and only at our discretion in extreme cases. If you have any problems with your order please contact us to sort out your problem before you leave feedback, most problems can be sorted out quickly within a few days with good communication.
We leave feedback once the buyer has left us feedback, this is so we know the item has been received and that you are happy with your purchase. If you are for any reason unhappy with your purchase please email us before you leave us feedback, as most problems can be sorted out quickly within a few days with good communication.